If you book directly through us, you do not need to make an advanced payment. If you use an online booking portal for your booking, we need your credit card as a guarantee.
Of course! Our team is looking forward to meeting you. We are always there for you and answer all your questions during your stay. You can find us in the office or by phone from Monday to Friday from 8 – 17 o’clock. You can also reach us by phone outside our opening hours. We make sure that you receive our contact details with your booking information.
Only if you book through other portals. If you book directly, we can agree on a credit card, invoice or cash payment.
Our cancellation policy is as follows:
a) From the 30th day before the beginning of the stay: 30% of the agreed total price, b) 29th – 22nd day before the beginning of the stay: 60% of the agreed total price,
c) from the 21st day before the start of the stay: 80% of the agreed total price,
d) if the customer fails to show up or cancels on the day of arrival: 100 % of the agreed total price.
We accept Visa, MasterCard, China Union Pay, JCB & Maestro.
Of course. Just check the availability with your contact person. To simplify this process, it is best to let us know as soon as you know about your plans to extend your stay.
You can check in independently with your access data from 16:00 o’clock or a little earlier by arrangement.
Check-out is until 11:00. If you request a late check out, we will always try to make it possible, but please understand that this is not always possible due to occupancy.
Yes! Our reception is open from Monday to Friday from 9:00 to 17:00 o’clock and only a phone call away. For the sake of simplicity and security, entrance is possible 24/7.
We will make sure that you get the phone number of your contact person with your booking confirmation. They are available by phone from Monday to Friday and in the office from 8:30 to 17:00 o’clock.
Yes! Your contact person is also there for you outside of our opening hours. The telephone number will be sent to you with the booking confirmation.
Yes, bed linen and towels are provided and changed every week. If you wish, we can also change your bed linen and towels more than once a week for a small fee.
Our residences all have coin-operated washing machines, coin-operated dryers, ironing boards and irons for use. The coins can be ordered at the time of booking or bought at our reception for € 1 per coin.
(Premium packages include free washing coins.)
All apartments are equipped with an electric oven, refrigerator with freezer compartment, microwave with grill and glasses, dishes, silverware and cooking utensils. If you want to go out to eat, ask our team for insider tips. He will give you secret tips with directions.
All apartments are cleaned weekly free of charge.
Security is our top priority. Thanks to our security system and camera surveillance, we can guarantee that only our guests and their guests have access to the apartment entrances.